The concept of risk-based thinking has been implicit in previous editions of this International Standard
including, for example, carrying out preventive action to eliminate potential nonconformities,
analyzing any nonconformities that do occur, and taking action to prevent recurrence that is
appropriate for the effects of the nonconformity.基于风险的思维(见A.4)是实现质量管理体系有效性
的基础。本标准以前的版本已经隐含基于风险思维的概念,例如:采取预防措施消除潜在的不合格,
对发生的不合格进行分析,并采取与不合格的影响相适应的措施,防止其再次发生。
To conform to the requirements of this International Standard, an organization needs to plan and
implement actions to address risks and opportunities. Addressing both risks and opportunities
establishes a basis for increasing the effectiveness of the quality management system, achieving
improved results and preventing negative effects.为了满足本标准的要求,组织需策划和实施应对风险
和机遇的措施。应对风险和机遇,为提量管理体系有效性、获得改进结果以及防止不利影响奠定
基础。
Opportunities can arise as a result of a situation favourable to achieving an intended result, for
example, a set of circumstances that allow the organization to attract customers, develop new
products and services, reduce waste or improve productivity. Actions to address opportunities can
also include consideration of associated risks. Risk is the effect of uncertainty and any such uncertainty
can have positive or negative effects. A positive deviation arising from a risk can provide an
opportunity, but not all positive effects of risk result in opportunities.某些有利于实现预期结果的情况
可能导致机遇的出现,例如:有利于组织吸引顾客、开发新产品和服务、减少浪费或提高生产率的一
系列情形。利用机遇所采取的实施也可能包括相关风险。风险是不确定性的影响,不确定性可能有正
面的影响,也可能有的影响。风险的正面影响可能提供机遇,但并非所有的正面影响均可提供机
遇。
0.4 Relationship with other management system standards 与其他管理体系标准的关系
This International Standard applies the framework developed by ISO to improve alignment among its
International Standards for management systems (see Clause A.1).本标准采用ISO制定的管理体系标准
框架,以提高与其他管理体系标准的协调一致性(见9001附录A.1)。
This International Standard enables an organization to use the process app
2 Normative references 规范性引用文件
The following documents, in whole or in part, are normatively referenced in this document and are
indispensable for its application. For dated references, only the edition cited applies. For undated
references, the latest edition of the referenced document (including any amendments) applies.下列文
件对于本文件的应用是**的。凡是注日期的引用文件,仅注日期的版本适用于本文件。凡是不注日
期的引用文件,其新版本(包括所有的修)适用于本文件。
ISO 9000:2015, Quality management systems — Fundamentals and vocabulary ISO 9000:2015 质量管理体
系 基础和术语
Customer requirements 顾客要求
all requirements specified by the customer (e.g., technical, commercial, product and manufacturing
process-related requirements, general terms and conditions, customer-specific requirements, etc.)
Where the audited organization is a vehicle manufacturer, vehicle manufacturer subsidiary,
or joint venture with a vehicle manufacturer, the relevant customer is specified by the
vehicle manufacturer, their subsidiaries, or joint ventures.
顾客要求
Design for manufacturing(DFM)制造的设计(DFM)
integration of product design and process planning to design a product that is easily and economically
manuf
Authorization 授权
Documented permission for a person(s) specifying rights and responsibilities related to giving or denying
permissions or sanctions within an organization对某(些)人的成文许可,规定了其在组织内部授予或
拒绝权限或制裁有关的权利和责任。
No trouble found (NTF) 未发现故障(NTF)
Designation applied to a part replaced during a service event that, when analysed by the vehicle or parts
manufacturer, meets all the requirements of a good part (also referred to as “No Fault Found” or
“Trouble NotFound”)表示针对服务期间被替换的零件,经车辆或零件制造商分析,满足“良品件”的
全部要求(亦称为“未发现错误”或“故障未发现”)。
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